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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Login

Hey, it will only let me login in through the website and not the app, any help? Thank you!

Upgrade

I’ve just bought a new phone via my upgrade and the money has gone but the page didn’t show up with anything and saying it didn’t work?

How do I change the phone details to my daughter now she is 18

How do I change the phone into my daughters name now she is 18

My O2

Won’t let me login. Says app isn’t available to me yet but I’ve had O2 for months

esim

I have just transferred all my data to my new iPhone and erased my old one. However, it could not transfer my phone number to my new phone. How do I install my esim? I do not have a QR code. At the moment I have just transferred my physical SIM onto ...

Text with code not coming through

Had reset my password and said it had sent me a code but nothing coming through

Bill Payment

I paid my bill of £13.34p on the 18th June 2024 and can prove it. O2 has gone very silent over the past week - have you found my payment yet. Please advise

login

I cant login to my account as I have lost my phone and o2 want to send text for confirmation it is me

SIM only tariff

I pay £21.36 for SIM only 5GB data, unlimited UK calls, unlimited UK texts. I've seen I could move to https://www.lebara.co.uk/en/msm/p/441174 and pay <£5 per month with a contract that rolls monthly. Please can somone who knows about these things ex...

Password

I’m trying to reset my password your o2 is not sending me any emails to rest my password been 3 months I’ve been trying this is a joke

O2

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