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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Deactived account

Hello, i was recently disconnected from my MyO2 account and im unable to make payment for my contract. I wanted to contact 02 to make this possible

phone account with 02?

Please can you confirm if my daughter's / child's phone (************) is on 02 network as we are troubling to locate it and not clear from my husband's bill? Thank you [Mod edit: Please do not share personal details as your posts are visible to the ...

Resolved! Change account address

Can’t change address of account

Resolved! Apple Watch

Hello I ordered a watch last week and chose the option to get the air buds with it for £20 I haven’t received a text about this?

Outstanding credit balance

Hi, I am looking to inquire about my current outstanding balance on my SIM card. Could I please seek assistance on this matter. Many thanks Emma Pettigrew

Help please

Cut a long story short….May 07th this year i received an email from o2, with an enforcement and termination statement attached for my Apple Watch. My device plan had been terminated for no apparent reason, and i’ve never missed a payment. I was then ...

Mobile broadband

Help to cancel mobile broadband

Talk to a human

How do I talk to a human

Resolved! Cancel My airtime

Hi, I've been living abroad for a while and would like to cancel my airtime due to no longer needing it. Thanks

Using data in he EU zone

When I'm in UK I have 100 GB on my plan, in EU calls and messages are unlimited, but the same doesn't goes for the data so up to how much GB can be used in EU zone without been charged?

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