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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 6943 Views
  • 1 replies
  • 1 kudos

O2 app

I can’t log into my o2 app it’s saying it’s unavailable I’ve tried everything

Joes by • Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

My o2 won’t work

My o2 keeps telling me it’s not available and should be after 48 hours but it’s been a week

pZ1 by • Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Resolved! Number

I requested that with my new sim ill keep my number but my new sim came with a new number how do I change it back

Cavan by • Level 1: Joiner
  • 204 Views
  • 2 replies
  • 0 kudos

Resolved! Access account number

Hello, I can’t find my o2 account number and have checked all of my emails and latest bills, it is not on there. Please could you advise? Thanks- Beth

daphne21 by • Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Resolved! Data roaming

Data roaming 

KJK04 by • Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Hey

I want change my number [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Cury by • Level 1: Joiner
  • 222 Views
  • 3 replies
  • 0 kudos

Wrong tariff

Hello, my old contract has expired and I mistakenly have chosen the wrong new one (I didn’t realise it has only texts and data) and I can’t make calls now. Is it post to change a tariff or do I have to upgrade the existing one?

AlenaV by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Can’t log in

Hi, I have had my bill through but I can’t log in to pay it despite trying several attempts

Mrs_H_S by • Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! leave O2

What will be my Exit fee?How to request PAC code?How to chat live with customer service agent?

Text from mobile to landline

I sent a text to landline 01604 717033 on Saturday 7/10/23. This message keeps repeating and calling the recipient at all times night and day. How can this be cancelled.

WA1 by • Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos
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