Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
Hi i wanted to switch from one tariff to another, a certain amount was deducted from my account. Can i be refunded please?
Hi everyone,I’ve been an O2 customer for almost 10 years and have always used the My O2 app and website without any issues. However, I can no longer log in—it seems like the system has desynced and is asking me to register again.When I try to complet...
I’ve signed up with Virgin Media for a deal that had to include an O2 SIM card. I’m happy with the Virgin Media bit of the deal snd the overall price. However the O2 SIM is of no value or use, as soon as the SIM arrives it will be cut up and consigne...
Hi, My phone is asking for the PUK code but i dont have itonline directs me to myo2when i try to login to my02 it wants to send a text to my phonebut my phone sim is locked - puk code requiredhow do i get around this?thanks in advance
Hi, I was wondering if anyone could tell me the best way to sort out ending a phone number/data on one device on your account. I currently have my phone, an Apple Watch and my mum’s iPad. I want to cancel/ end the phone number and data usage associat...
Hi My O2 is doing my head in, i am looking to find out what data i used last night or first thing this morning around midnight i an itemised format, like Vodaphone,Lebara,ee,or 3 does, but i can not find it, only if i look at previous bills and then ...
When I arrived yesterday , I was told by text that I had to buy a bolt on to use my phone here. When I checked online on the 02 site its says I can use my allowances up to 25 gig at no extra charge !!!Which one is correct ?
Hi all,I've been trying to log in to my account for the past week and it keeps saying they'll send me a security code via text to sign in but I never receive it. The phone number and everything is correct but still not getting the code sent through. ...
How do I track an order as it won’t let me but I have had the order number come through to track and being delivered by Royal Mail but can’t track through either O2 or royal mail
I currently have 2 pay monthly sims on my o2 account. I've recently ordered and received an O2 payg sim for my son, but when I put it in my phone to activate it it doesn't show on the my O2 account, I can only see my two existing sims on there. I wen...
