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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Managing a number belonging to someone else

Until recently, I had two SIMs in my account—one for myself and one for my 88-year-old Mum. She uses one of those big buttoned 'thick' phones for oldies. She (thankfully) has no access to the internet. I handle all her online accounts for her. I've n...

Open O2 not working

Hello, I am trying to apply my NHS discount but when I log into open o2 it just comes up 'Sorry, there was a problem.' once I log in?

Order status

I cant log into my 02 to track my order

Resolved! Updating Billing address?

I tried to update the billing address this morning as I'm moving to my new place next week, on the 12th, it won't let me do it because this month's Bill comes out possibly tomorrow. Would there be a way round this? Preferably without having to call t...

Contract

Can anyone tell me where you can see your current contract please?

Broken SIM/no signal

I am a current O2 pay monthly customer. I am currently in Australia and use both my O2 physical SIM and Australian provided eSIM in my phone.Since returning to Australia in March, I have had no signal from my O2 line. This means I am unable to receiv...

Information required to illegally access my account?

Hi, Looks like my name, address and possibly date of birth details have been compromised in the Co-op hack that is currently being reported by the BBC (heard nothing from the Co-op!). If someone has all this information, do they have enough to be abl...

Order processing

I’ve placed a order it now says order processing I was just wondering if that means I’ve passed the credit check just I haven’t received a confirmation email yet, and how long dose the processing stage take and what dose it include thanks!

Signing into o2 without a mobile number for authentication

Help. I don’t have any service. Even when I try to manually select a carrier. My phone is either in SOS or No Service. I can’t sign into myo2 website because it wants to send me a text message to confirm that it’s me. But I don’t have access to my se...

Upgrade account confusion

Hi, I’ve upgraded my phone and chose a new custom contract. This began yesterday. It’s unlimited data etc, 5g with the first 6 months of the device plan free.when I log into the O2 app it’s showing that I am now on a “pay as you go” tariff and need t...

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