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on 21-11-2018 09:25
I have 2 mobiles linked to My o2. I previously had a iPhone 7 & a Microsoft 950 XL linked to o2.
Now I changed my iPhone 7 to a iPhone xs but for whatever reason the iPhone 7 still shows in my o2. What can I do for my iPhone xs to show instead of my old iPhone 7
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21-11-2018 09:29 - edited 21-11-2018 09:30
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21-11-2018 09:29 - edited 21-11-2018 09:30
In the myo2 app you can manually change it and on the website as well
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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21-11-2018 09:29 - edited 21-11-2018 09:30
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21-11-2018 09:29 - edited 21-11-2018 09:30
In the myo2 app you can manually change it and on the website as well
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 21-11-2018 09:30
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on 21-11-2018 09:30
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21-11-2018 09:33 - edited 21-11-2018 09:36
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21-11-2018 09:33 - edited 21-11-2018 09:36
@Anonymous It is not automatic any more hence app and website allow the edit
since ios app version 9.1.6
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 21-11-2018 09:34
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on 21-11-2018 09:34
You have to hit the pencil icon next to the phone name and edit it manually.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-11-2018 09:51
Mine updated automatically on my upgrade ios 11.4 a few months ago
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on 21-11-2018 09:57
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on 21-11-2018 09:57
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 21-11-2018 10:02
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on 21-11-2018 10:02
I had to add my Note 8 myself.
I originally thought it was because I had bought the phone outright from Amazon.
Then realised my previous two devices were also bought the same way and they changed automatically, so it was a new 'system'....
Veritas Numquam Perit
on 21-11-2018 12:40
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on 21-11-2018 12:40
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on 21-11-2018 17:11
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on 21-11-2018 17:11
Had to update mine the last two times on the edit pencil. It did update to 'unknown' device so who knows the idiosyncrosies of the system these days. Hit and miss doesn't quite cover it....