Wrong phone showing up in My o2

[dozer167a]

I have 2 mobiles linked to My o2. I previously had a iPhone 7 & a Microsoft 950 XL linked to o2.

Now I changed my iPhone 7 to a iPhone xs but for whatever reason the iPhone 7 still shows in my o2. What can I do for my iPhone xs to show instead of my old iPhone 7

[adamtemp64 · Accepted solution]

In the myo2 app you can manually change it and on the website as well 

[Anonymous]

If it’s a recent change it should update within 24 hours

[adamtemp64]

@Anonymous It is not automatic any more hence app and website allow the edit 

since ios app version 9.1.6

[MI5]

MyO2 no longer updates automatically.
You have to hit the pencil icon next to the phone name and edit it manually.

[Anonymous]

Mine updated automatically on my  upgrade ios 11.4 a few months ago 

[adamtemp64]

Not iOS 11 or 12 it is the app 9.1.6 as per screen grab from App Store and website myo2 now manual

[Cleoriff]

I had to add my Note 8 myself.

I originally thought it was because I had bought the phone outright from Amazon.

Then realised my previous two devices were also bought the same way and they changed automatically, so it was a new 'system'....

[Anonymous]

I know how mine updated so I am not wrong thank you very much

[jonsie]

Had to update mine the last two times on the edit pencil. It did update to 'unknown' device so who knows the idiosyncrosies  of the system these days. Hit and miss doesn't quite cover it....