on 25-03-2022 09:15
My online account is all of a sudden showing a mobile number I have never seen and mine isn't present anymore. I tried ringing it but it just ends the call instantly with no tone (ie not unavailable or engaged), so I presume it's not actually a provisioned number. I cannot get anything from webchat, as no matter what I say, the response is "try saying it another way" and I have run out of ways to say "I have a problem with myO2 account" in English.
Any suggestions?
Thanks.
Solved! Go to Solution.
on 25-03-2022 09:28
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 25-03-2022 09:28
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 05-08-2023 20:44
did you get a reply you understand, because the one below doesn't make sense to me?
on 05-08-2023 21:16
on 05-08-2023 21:16