Won't let Me log onto app or my account

[Holly20]

Hi it won't let me log onto my account on my o2 properly to see my phone bill and data usage 

I just get this message 

My o2 isnt available

to me yet ?? It was working fine a couple of weeks ago

[MI5]

@Holly20 

O2 have messed up a system update which is effecting thousands of customers.

You'll need a new email address that's not been used on O2 before.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2