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Wifi Calling

Wificalling3
Level 1: Joiner
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Hi - I'm trying to turn on Wifi Calling and it says I need to do this both in my account and on my iPhone XR. It says I need to find 'devise details' in my O2 account to turn on wifi calling but I can't find this anywhere! Please can someone help. Thanks. Nic 

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MI5
Level 94: Supreme
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@Wificalling3 

Look here in your MyO2 

wifi on.PNG

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

@Wificalling3 

Look here in your MyO2 

wifi on.PNG

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
Level 78: King of Kings
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@Wificalling3 If you haven't done so already, you need to call customer service to have them enable WiFi calling on your account from their end.

Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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