Why can I not access my o2 on app or through internet

[HP34]

I have been with 02 a while now and have never been able to access my bills ect… using the app or through the internet login regardless of signing up and changing password

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202