on 14-12-2023 08:42
Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is?
on 14-12-2023 08:45
on 14-12-2023 08:45
on 14-12-2023 09:27
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Guide: How to find help & contact O2
on 25-03-2024 07:50
I have the same issue. It's taken me months of being unable to view bills or do anything else online to realise that when I log on, it defaults to this phantom "Your Alias" account.
Appreciate the suggestion to contact CS but sadly that might as well be a suggestion to contact the Man in the Moon, as O2 don't believe in providing anything even vaguely resembling CS...
on 25-03-2024 09:10
on 25-03-2024 09:10
25-03-2024 09:41 - edited 25-03-2024 10:09
25-03-2024 09:41 - edited 25-03-2024 10:09
Indeed, a perfect example of O2's contempt for it's customers. Host a forum but refuse to participate in it.
Just for a laugh I did send the query to their Facebook page to be met with:
Poor things must have been exhausted 39 minutes after starting work! 🙄
on 25-03-2024 09:55
Lots more niggly differences between old/legacy and new MyO2, as well as whether you are using the MyO2 App or MyO2 web, @CO4: https://accounts.o2.co.uk/signin - eg, here: