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Want to send my device back as rhey didnt tell me it was on 02refresh

K-
Level 1: Joiner
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How do i send my new device back, as they have told me i have 2 bill dates now one for airtime and another for device, i just want to cancel it and send it back and just stay on my normal tariff

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MI5
Level 94: Supreme
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@K- 

Read this carefully.

It tells you all you need to knpw https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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TallTrees
Level 49: Rootin' Tootin' 
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Hi @K- 

Welcome to the o2 Community forum 

You will need to inform o2 customer  services and request a return envelope 

You can contact o2 on social media 

Facebook Twitter or Instagram 

Send them a message 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@K- 

Read this carefully.

It tells you all you need to knpw https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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