Virgin to O2 switch

[Raizonline]

I have today been switched over from Virgin to O2: Everything seems to be working ok except My O2. The problem appears to be that I previously had an O2 account which it keeps recognising when I try to set up a new account: So far I have had to set up two new passwords and finally has now asked me to enter a “new” email address, but I only have one and it still recognises that as linked to my previous account. Any ideas??

[pgn · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on  Facebook (https://o2uk.co/O2CFB) ,

 Twitter (https://o2uk.co/O2CTW) or  Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck, @Raizonline.