Username Issue

[Daisy_Doop_88]

Hello, I’m having trouble logging into my account via the app and also online and it’s asking for my username which I always thought was my email addrees which I am putting in but it’s saying it’s not recognising this? 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[G13rty]

They seem to have messed up with the migration and now usernames we used to use are showing as taken but not linked to our mobile number or address. I finally have someone via X (formerly Twitter) respond yesterday and today and they are raising this as an issue after initially asking me if I had another email I could give them as they said mine was already taken and yet it’s one I’ve been using for over 15 years as my username. I refused and said I needed the issue their changes had caused correcting. I’ve been told this could take 30 days to resolve!!

terrible project management and a data migration ****** up from what I can see. You need to either message them on X or via their Facebook account using messenger and raise your issues. I have told them it’s not just me with the issue. 
personally I don’t see why I should have to have a new username I just want to use the one I’ve always used. 

[MI5]

Exactly the same issue for me and many hundreds of others (reported on here)

It's a total cluster.......