Solved: Upgrading - now have no service at all!

Viking_Raider · ‎02-09-2021

Went into the O2 shop in my town - decided to upgrade my phone. When the chap tried to put the sim in the new phone, he broke the sim carrier. He didn't have another of the phones available to he had to reverse the upgrade - so now I find that I don't have any phone service at all! What a bloody joke! They've managed to reverse the upgrade and cancel my current sim, it seems!

MI5 · ‎02-09-2021

Back to the store for a new one then mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Viking_Raider · ‎02-09-2021

Tried phoning them on a friend's mobile - 30 minute wait for an agent!

MI5 · ‎02-09-2021

@Viking_Raider

I guess he had already transferred your account to a new sim, so you'll need that new sim or go back to the store to reactivate / replace your current sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Viking_Raider · ‎02-09-2021

He destroyed the new sim...

MI5 · ‎02-09-2021

Back to the store for a new one then mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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