Solved: Upgrade payment

Zp1 · ‎15-09-2022

I have just upgraded and paid off what I owed, but this morning a direct debit was taken out of what I use to pay but my new payment date is 1st October surely my old direct debit should of stopped

MI5 · ‎15-09-2022

@Zp1

It depends on the date you upgraded.

Your old and new contracts are merged and payments are amalgamated.

If you have concerns you need to call payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-09-2022

@Zp1

It depends on the date you upgraded.

Your old and new contracts are merged and payments are amalgamated.

If you have concerns you need to call payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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