cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade Now Page

KarenMc58
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens 

Message 1 of 6
1,678 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149866 Posts
  • 641 Topics
  • 28528 Solutions
Registered:

@KarenMc58 You could try deleting and reinstalling your MyO2 app, or try from the app if trying on the website, alternatively call customer services or go in store to upgrade http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
1,672 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 149866 Posts
  • 641 Topics
  • 28528 Solutions
Registered:

@KarenMc58 You could try deleting and reinstalling your MyO2 app, or try from the app if trying on the website, alternatively call customer services or go in store to upgrade http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,673 Views

pgn
Level 76: Forum Legend
  • 38708 Posts
  • 241 Topics
  • 1738 Solutions
Registered:

@KarenMc58 wrote:

Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens 


If you can, clear any cookies related to O2 websites (ending o2.co.uk)  and restart your browser - login to myO2 first, and it works (for me anyway, using Chrome on Win10 laptop).

 

Good luck!

Message 3 of 6
1,671 Views

Anonymous
Not applicable
Upgrade in store is a better option
Message 4 of 6
1,039 Views

pgn
Level 76: Forum Legend
  • 38708 Posts
  • 241 Topics
  • 1738 Solutions
Registered:

@Anonymous wrote:
Upgrade in store is a better option

In-store upgrades are generally easier, this is true.  And you walk out with the phone in your hand, with the right type of SIM card etc.

Message 5 of 6
995 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hey @KarenMc58, I was wondering how you were getting on with your upgrade? Did any of the suggestions above help you proceed with it? 

 

I'd love to hear which exciting device you were planning on getting as well wink

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
834 Views