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Trying to view older bills, says 404 not found.

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Funktofunky
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on ‎05-05-2021 09:30

on ‎05-05-2021 09:30

I need to see my previous bill online, but when I click on "view older bills" it goes to a page that says 404 not found. How do I view older bills? 

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MI5
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on ‎05-05-2021 09:49

on ‎05-05-2021 09:49

@Funktofunky 

Try clearing your browser cache and cookies or try a different browser. 

Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
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on ‎05-05-2021 09:49

on ‎05-05-2021 09:49

@Funktofunky 

Try clearing your browser cache and cookies or try a different browser. 

Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2EmmaLouise
O2 Support
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on ‎05-05-2021 10:02

on ‎05-05-2021 10:02

Hi @Funktofunky,

 

Try clearing your cookies and cache as @MI5 suggested. If that fails, you can always give us a call on 202 free from your O2 mobile and we will send over the bills you wish to view.

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Tazzz
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on ‎05-05-2021 10:43

on ‎05-05-2021 10:43

How can I download previous bills
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Cleoriff
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on ‎05-05-2021 11:06

on ‎05-05-2021 11:06

Hi @Tazzz 

Follow the info here Guide: How do I get to the 'Download Bill' page? 

Veritas Numquam Perit

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MI5
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on ‎05-05-2021 11:56

on ‎05-05-2021 11:56

@Tazzz wrote:
How can I download previous bills

As per the instructions on the thread you posted on.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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