Solved: Top up

PeerEdw1066 · ‎09-05-2022

I topped up my PAYG earlier today. When I logged on to MyO2 it told me that my password was wrong, needed 2 enter a new one. Put in my old password (which used 2 work) told me that I had already used that password! Put in a new one, that involved 5 texts from O2.Finally got in, added more money, told me it would take a couple of hours 2 update. 9 hours later both my phone and MyO2 haven't recognised my payment. Anyone tried to use the virtual assistant? It doesn't recognise anything I type even "balance" O2 you're ***** me off, I think I'll try another provider as U can't talk to them (try 2 find a contact phone number on their website) after 20:00. I don't call this service!

MI5 · ‎09-05-2022

@PeerEdw1066

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-05-2022

@PeerEdw1066

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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