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JR8
Level 1: Joiner
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Hello I topped up my sim with £15 and expected my 25GB of data and it didn’t top up and it’s took £2 off what I already topped up, I’m not paying another £10 to get data I already payed for can I please have my data, I’ve topped up my phone before without having to wait till the 13th of the month so I want my data now not then and I’ve already payed £15 I’m not paying a penny more 

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MI5
Level 94: Supreme
  • 147532 Posts
  • 638 Topics
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@JR8 

Bundles only renew on your anniversary date.

If you run out of data before you need to add a bolt on or use credit (as you have now done).

Call 4445 and ask O2 to bring your date forward.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147532 Posts
  • 638 Topics
  • 28335 Solutions
Registered:

@JR8 

Bundles only renew on your anniversary date.

If you run out of data before you need to add a bolt on or use credit (as you have now done).

Call 4445 and ask O2 to bring your date forward.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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