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Sarah8
Level 1: Joiner
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Received following text "O2: We were unable to process your latest Bill.  In order to avoid fees, update your billing information via: <Link Removed>" mobile no. +447732133977. I haven't replied as I think it's false. Am I right to think this?

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Bambino
Level 74: Whizz kid
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@Sarah8 It's a scam. Loads of posts about it if you scroll through the pages on the forum. Forward the text to 7726 and then block the number.

I DO NOT WORK FOR O2



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Message 2 of 15
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TallTrees
Level 43: Bright Spark
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Hi @Sarah8
Good you checked here.
Scammers and tricksters.
Stay alert Stay safe
Welcome to the o2 community forum 😁


HAPPINESS IS BEE SHAPED

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Carlzz79
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I keep having a premium text that charges me ..even though I've texted STOP I'm still being charged??!
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MI5
Level 94: Supreme
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@Carlzz79 

Aee help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TallTrees
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@Carlzz79
Ring customer services and get them to put a premium call bar on your account.
Get your money back follow the guides in the link given you by MI5.
Good luck and welcome to the o2 community forum.


HAPPINESS IS BEE SHAPED

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Bambino
Level 74: Whizz kid
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@Carlzz79 Also take a look at this link: https://payforitsucks.co.uk/ This is the site of a community member who's been of great help to many here.

I DO NOT WORK FOR O2



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TallTrees
Level 43: Bright Spark
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Get customer services to bar direct billing to your account too which will stop scammers billing your phone account.
Best wishes @Carlzz79


HAPPINESS IS BEE SHAPED

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pgn
Level 58: Overseer
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@Bambino wrote:
@It's a scam. Loads of posts about it if you scroll through the pages on the forum. Forward the text to 7726 and then block the number.

I must send more of the junk I get to SPAM (7726), good advice @Bambino!

 

Now if only I could forward those pre-recorded or silent calls I occasionally receive somewhere... 

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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jonsie
Level 94: Supreme
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The SPAM number actually corresponds to the old telephone dials with letters and numbers. 7726 actually spells out SPAM.

 

Just thought I'd educate the illiterates amongst you LOL

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