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Swap phone, door to door

Shinoi
Level 1: Joiner
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on ‎17-01-2023 20:27

on ‎17-01-2023 20:27

I just got this refurbished phone yesterday, but because of the battery health which is too low, and charging quite slow. I asked for swap by calling. And the lady said she booked me for door to door. (But there is no exact date, she said 3-5 days). But on the email of confirming the return, it says I need to send the phone to o2 by myself. 
I don’t know should I send the phone or wait someone come for swapping.

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MI5
Level 94: Supreme
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on ‎17-01-2023 20:34

on ‎17-01-2023 20:34

@Shinoi 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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