Sim locked

[Alexandra3]

Until last month I was having this number as pay monthly [XXXXXXXXXXX]. I requested a pay as you go bundle and ever since I entered the new sim I cannot make any calls neither pay my bills which are due. The new number is [XXXXXXXXXXX]

i requested to swap my number so I can stay with the old number but I guess I am doing something wrong because I am definitely stuck with neither of the sim working. Please help. Thank you

[Mod has removed personal details]

[Cleoriff]

@Alexandra3 

Did you do a sim swap from your old sim? Guide: Sim Swap: a mini guide 2017 update 

Either way it looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Alexandra3]

Thank you for your reply. I have swapped my numbers and no results. That’s the thing - it would be much easier if I’d call them, but even though the new sim has service, I can’t make any phone calls - including calling o2 customer service. I have contacted them earlier on Twitter, hopefully I’ll be able to sort it out. Many thanks. 

[Cleoriff]

@Alexandra3 
I'll tag one of our account advisors to help you. @O2Lisa are you able to help @Alexandra3 please?

[Alexandra3]

Thank you very much for your help. I’ll waiting. 

[O2Lisa]

Hey @Cleoriff, thanks for the tag 😊

@Alexandra3 I'll message you privately and look in to this for you

[Cleoriff]

Thanks @O2Lisa 😊