on 02-12-2020 14:55
Hey guys i was wondering if when you change your sim contract do you need to order a completely new sim card or does it just update your current one?
Solved! Go to Solution.
on 02-12-2020 15:01
on 02-12-2020 15:01
on 02-12-2020 15:01
on 02-12-2020 15:01
on 02-12-2020 15:02
on 02-12-2020 15:02
@idk1 It will update on your current sim, unless you want a sim capable of 5G. If you need that, you will have to call customer service to request it. Guide: Coronavirus Community Help and Support
Also below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.