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SIM Card queery

idk1
Level 1: Joiner
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Hey guys i was wondering if when you change your sim contract do you need to order a completely new sim card or does it just update your current one?

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madasaf1sh
Level 67: Unsung hero
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@idk1

You keep the same sim, and the tariff is updated on o2's systems 🙂
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5591 Posts
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Registered:
@idk1

You keep the same sim, and the tariff is updated on o2's systems 🙂
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@idk1 It will update on your current sim, unless you want a sim capable of 5G. If you need that, you will have to call customer service to request it. Guide: Coronavirus Community Help and Support 

Also below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I DO NOT WORK FOR O2



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