09-12-2021 13:21
Hi,
My mobile phone number has been ported back to O2 after being away with another provider for a while. I've been through the process of validating my email/phone number and resetting the password for the myO2 account, but once logged in I cannot see any info relating to my account.
Do I just need to wait for a while, or do the O2 Gurus need to intervene to sort this out?
I'm keen to get this sorted, as I am also a Virgin Media customer and want to make the most of the Volt benefits.
Many thank
Solved! Go to Solution.
09-12-2021 13:33
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
09-12-2021 13:33
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks