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Jgab
Level 1: Joiner
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on ‎02-12-2019 09:35

on ‎02-12-2019 09:35

Hello, 

 

I am now living in France, by the end of this month, my device plan will be fully paid and my contract ending. 

As I am not leaving in the UK anymore, I would like to stop all contract and avoid any automatic "re-involvement" between O2 and myself. 

 

What do I have to do ? 

 

Thank you 

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MI5
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on ‎02-12-2019 10:03

on ‎02-12-2019 10:03

@Jgab 

Just follow the help here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144184 Posts
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Registered:

on ‎02-12-2019 10:03

on ‎02-12-2019 10:03

@Jgab 

Just follow the help here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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on ‎02-12-2019 10:04

on ‎02-12-2019 10:04

See help on the community guide below @Jgab
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Martin-O2
Former Staff
In response to gmarkj
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on ‎04-12-2019 17:38

on ‎04-12-2019 17:38

Plenty of great advice from @MI5 and @gmarkj there @Jgab but if anything else comes up let us know and we'll do our best to answer your questions. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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