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Registering a new account

HFaull
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, 

 

I have recently switched from EE and bought two new iPhones on 24m contracts with you. I cannot for the life of me work out how I can register my account. The new sim cards I was sent are not activated, and I cannot call you on the phone, as the sim card has no connection to a network. 

To register an account, I am prompted for a text confimration, I don't have this as my phone is not connecting to any network. 

 

Please help. 

Thanks

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MI5
Level 94: Supreme
  • 144950 Posts
  • 635 Topics
  • 27778 Solutions
Registered:

@HFaull 

You'll need to call customer service.
Numbers here including how to call via Skype Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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