cancel
Showing results for 
Search instead for 
Did you mean: 

Refund Request

Shamina
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My son accidentally purchased a game and it was using a O2 simcard, the money was deducted from my 02 account and I need a refund for the money. The game has not been used neither has it been downloaded yet. 

Please reply.


Message 1 of 3
184 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 67: Unsung hero
  • 5651 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@Shamina

You need to contact the company he bought the game from so either Google or Apple.

If Apple login to https://appleid.apple.com and then go to support.

For Google login to https://play.google.com an then go to support

You may not get a refund from them if you didn't have pin protection, or you had instant purchase turned on im afraid, as you now have to prove you weren't negligent with your account, i.e your son knew your PIN and Password or you didn't have 2 Factor authentication switched on.

As unfortunately your are responsible for all purchases made using your device , unless it is reported stolen etc

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 3 of 3
176 Views
2 REPLIES 2

Bambino
Level 78: King of Kings
  • 19834 Posts
  • 961 Topics
  • 2828 Solutions
Registered:

@Shamina This is not O2. This is a customer community. You need to speak to customer service.

Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 3
182 Views

madasaf1sh
Level 67: Unsung hero
  • 5651 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@Shamina

You need to contact the company he bought the game from so either Google or Apple.

If Apple login to https://appleid.apple.com and then go to support.

For Google login to https://play.google.com an then go to support

You may not get a refund from them if you didn't have pin protection, or you had instant purchase turned on im afraid, as you now have to prove you weren't negligent with your account, i.e your son knew your PIN and Password or you didn't have 2 Factor authentication switched on.

As unfortunately your are responsible for all purchases made using your device , unless it is reported stolen etc

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 3
177 Views