Query Bill

[Cheraine]

Hey, 

I would like to query the £8 I was billed as I have not used my phone abroad.

my data roaming is off and I do not answer or recieve calls while abroad. I have not sent any messages so would like to request my refund for 2 months (£16).

please let me know how you will proceed. 

thanks

Cheraine 

[MI5]

@Cheraine 

Probably unanswered voicemail.

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks