Puc code .. can’t receive texts or phone calls

Harris_vicky · ‎02-07-2020

Help! I gave 02 puc code Tuesday afternoon, new phone still won’t accept calls or texts & old sim has no service ? Tried customer services 3 times today all promised me it would be fixed by this evening ! But still can’t receive calls & texts . I need my phone to work ! Helllp !

MI5 · ‎02-07-2020

@Harris_vicky

You may have a faulty SIM card.

Quickest way would be to pop into your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Bambino · ‎02-07-2020

@Harris_vicky Silly question, but have you tried turning your phone off and back on again?

I DO NOT WORK FOR O2

Harris_vicky · ‎02-07-2020

Yes tried this a million times , tried resetting network settings , tried sim in another mobile .

Bambino · ‎02-07-2020

@Harris_vicky Then it does sound like a faulty sim. If you go to an O2 store tomorrow they should be able to sort it for you. Be sure you bring identification with you.

I DO NOT WORK FOR O2

Harris_vicky · ‎02-07-2020

Okay I will try

Martin-O2 · ‎07-07-2020

Do you have an update on your sim issue @Harris_vicky? Has the problem been resolved now?

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