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Phone bill

Leslie
Level 1: Joiner
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I paid for bill two days but it still hasn’t taken the price away and still says that I owe money even though the money has gone away from my bank account
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Cleoriff
Level 94: Supreme
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Hi @Leslie

It may take 24-48 hrs to update in My O2.

If you are concerned then give customer services a call https://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Leslie

It may take 24-48 hrs to update in My O2.

If you are concerned then give customer services a call https://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket
Message 2 of 7
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Cleoriff
Level 94: Supreme
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@Leslie

Just to add: To avoid this happening again you should set up a direct debit. The money will then be taken out of your bank at the correct time. This saves a lot of hassle and worry. wink

 

 

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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@Leslie 

This isn’t o2and we cannot access anyone’s accounts. 

You need to call them directly please. http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
Former Staff
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Hi @Leslie, I was wondered if your bill had settled since you last posted? Please do let us know how you're getting on with it slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
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Leslie
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It hasn’t been sorted yet I’m still waiting to see if the payment is going to be expected
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jonsie
Level 94: Supreme
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Sometimes a payment can take 2 working days to show and clear the account even if it leaves your account almost immediately. 

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