cancel
Showing results for 
Search instead for 
Did you mean: 

Paymeny

Jenisha
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I made a payment and the money has gone out of my bank account but on my O2 it says that i need to make a payment. How can i resolve this issue because I don’t want to pay again.
Message 1 of 3
393 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 126270 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@Jenisha 

You do need to call O2 again. If you have paid, there is no reason why you should be paying again.

Yesterday My O2 had a fault and was showing payment needed to be made. (If this is what happened to you, then ignore it as the fault has now been rectified.)

However if you have concerns then contact O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 3
391 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 126270 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@Jenisha 

You do need to call O2 again. If you have paid, there is no reason why you should be paying again.

Yesterday My O2 had a fault and was showing payment needed to be made. (If this is what happened to you, then ignore it as the fault has now been rectified.)

However if you have concerns then contact O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
392 Views

MI5
Level 94: Supreme
  • 149814 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@Jenisha 

There was an issue yesterday with this in the mobile app.

Have you tried deleting and reinstalling the app or checking online http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
381 Views