Payment

[55John]

I recently cancelled as I have never used the sim. I had a lengthy chat about it and they said I wouldn't be charged because I've never used the sim card under my cooling off period. But lo and behold I've been charged £12 for something I've never used and don't want. Unbelievable I should have cancelled my direct debit and I'll do that now.

[Cleoriff · Accepted solution]

@55John 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[madasaf1sh]

@55John 

I would speak to o2 on 0344 809 0202 or via Social Media, and they should be able to refund the £12 for you... Trust me its not just o2 that balls up in this way.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this