Overdue money

[MN]

Hi,

I recently closed my account down on the 17th of December 2021 as my husband and I moved to Australia. I was promised that the account would close down 30 days later and the final owing amount of around £600 would be taken from my account. You have now taken over this amount and are asking for a further £204. Can you please provide a detailed overview for what these charges are for. 

kind regards

Mercedes

[Bambino · Accepted solution]

@MN This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[Cleoriff]

Hi @MN 

This is a community forum made up of members like yourself. We have no access to your account. You need to contact O2 and there is no email address.

All numbers for O2 including phoning from abroad are here https://www.o2.co.uk/contactus 

Or contact via social media....message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.