Over charged

Shazza2 · ‎12-05-2020

Being charged for a mobile number which was cancelled in September 2019. The current number is use is [Removed].

gmarkj · ‎12-05-2020

If you are still being charged it sounds as though it was not cancelled.
See link below:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎12-05-2020

Did you cancel your contract?

Veritas Numquam Perit

pgn · ‎12-05-2020

Hi @Shazza2 - sounds like you need to call O2 CS, numbers here: Guide: Coronavirus Community Help and Support

Select any option to get onto the call queue, even the Fraud one.

Your number in the previous post should be edited out, as this is a public forum.

Good luck!

Links to O2 Social Media Team here

O2