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Over charged

Shazza2
Level 1: Joiner
  • 1 Posts
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Registered:

Being charged for a mobile number which was cancelled in September 2019.  The current number is use is [Removed].

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gmarkj
Level 59: Quartermaster
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Registered:
If you are still being charged it sounds as though it was not cancelled.
See link below:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
Level 94: Supreme
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Hi @Shazza2 

Did you cancel your contract?

Guide: Cancelling Your Contract 

You need to contact O2 Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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pgn
Level 64: Magistrate
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Registered:

Hi @Shazza2 - sounds like you need to call O2 CS, numbers here: Guide: Coronavirus Community Help and Support

Select any option to get onto the call queue, even the Fraud one. 

Your number in the previous post should be edited out, as this is a public forum. 

Good luck! 

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