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Ordered a new iPad - new customer - not heard anything?

EmmyLou94
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Hi,

 

I ordered a new ipad and applied for it - I think the credit check has went through as I have received my CCA and all info etc and the deposit has been taken from my account. 

However I can't look at My O2 yet as it's showing as though the account hasn't been set up yet.

I given a date of tomorrow to pick up the ipad and have a collection number etc that I received the day I ordered but can't track it?

 

Any help would be great.

 

Thanks!

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MI5
Level 94: Supreme
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@EmmyLou94 

You don't get tracking details for collect in store items.

Just call the store to check it's in before you travel to get it.

Take ID and your collection PIN with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@EmmyLou94 

You don't get tracking details for collect in store items.

Just call the store to check it's in before you travel to get it.

Take ID and your collection PIN with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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EmmyLou94
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Hi Thanks for that @MI5 - should it matter that it's not on my account yet though? (I understand your saying I can't track it).

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MI5
Level 94: Supreme
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Is there no order showing at all @EmmyLou94 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmmyLou94
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@MI5 Absolutely nothing showing. This is my first pay monthly with O2 and it won't even let me properly see the My O2 section either...

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MI5
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It just sounds like it's not fully set up yet @EmmyLou94 

Should be OK once you start using your new tablet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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