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Ordered a new SIM, got Order Number, but no Email Confirmation

K-J-W1996
Level 1: Joiner
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on ‎27-02-2024 20:44

on ‎27-02-2024 20:44

Hi,

 

So I I'm upgrading my SIM from PAYG to Pay Monthly Unlimited Data Plus. I made the order via My O2 app, got the Order Number, but no Email Confirmation as stated. Is this a bug? Would I still get my SIM? I don't know what happened??? Nothing pops up in Track my Order either, so IDK if I have to fill out another form or not 🤷‍♂️

 

Kind regards,

 

Kyle Wright 

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MI5
Level 94: Supreme
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on ‎27-02-2024 20:45

on ‎27-02-2024 20:45

@K-J-W1996 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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