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Rahbi
Level 1: Joiner
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Hello dear
I want ask about my o2 I open my account for 3dys now and I make n order samsung s21, he still not activated it
How can cancel this contract cuz I can't wait more

sorry for any inconvenience
Thank you.
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MI5
Level 94: Supreme
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@Rahbi 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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jonsie
Level 94: Supreme
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Registered:

You'll need to speak to customer service. Numbers are here:

 Guide: Coronavirus Community Help and Support 

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

You may have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Message 3 of 5
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Rahbi
Level 1: Joiner
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Registered:
Thank you
But I still new n o2 I don’t receive my sim cart yit I still use my old network
I just make order for sim and mobile
The problem I find another offer from another company I want cancel my contract with o2 cuz I wait 3dys now Without any response
Thanks
Message 4 of 5
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MI5
Level 94: Supreme
  • 143455 Posts
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  • 27490 Solutions
Registered:

You can call the numbers in the link from any phone @Rahbi 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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