Order

[Rahbi]

Hello dear
I want ask about my o2 I open my account for 3dys now and I make n order samsung s21, he still not activated it
How can cancel this contract cuz I can't wait more

sorry for any inconvenience
Thank you.

[MI5]

@Rahbi 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

You'll need to speak to customer service. Numbers are here:

 Guide: Coronavirus Community Help and Support 

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

You may have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

[Rahbi]

Thank you
But I still new n o2 I don’t receive my sim cart yit I still use my old network
I just make order for sim and mobile
The problem I find another offer from another company I want cancel my contract with o2 cuz I wait 3dys now Without any response
Thanks

[MI5]

You can call the numbers in the link from any phone @Rahbi 

Guide: Coronavirus Community Help and Support