Order put through on O2 Open and one off payment but order is nowhere to be seen

[Dunkwelly]

HI,

Can anyone help, I put an order through with O2 Open (with NHS discount) and it all went through, bank details entered, one-off payment taken, and code accepted, etc. At the very end, it said there was an error. When I rang the O2 helpline they say there is no order in the system, but I've been emailed the legal documents and as I say, the one-off payment has been taken.

The lady I spoke to firstly said I may need to speak to the O2 Open team, and tried getting me a number for them, but then said I would need to speak to my HR team in work which doesn't sound quite right.

Does anyone know the contact details for the O2 Open support ?

Thanks

Duncan 

[MI5]

@Dunkwelly 

You just need O2 customer service, but finding someone who knows what they're doing is a challenge these days.

You do not need to speak to your HR nor "anyone" from O2 Open as the order goes through the O2 system just the same as any order does.

[Dunkwelly]

Thanks MI5, I guess I'll give them a call back and see if I get any further 🙂 

[MI5]

@Dunkwelly 

As you have the emails, you should have an order number to give them?

[TheresaV]

Hi @Dunkwelly did you manage to sort this out?