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O2 extra Disney+

Higgins94
Level 1: Joiner
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Registered:
Today I upgraded my sim only tariff and got to choose an extra to go along with it. I choose Disney+ 6 months. Previously I claimed the 6month of Disney+ as a my o2 reward about 4/5 months back and it is due to charge me in February 2021. I was under the impression that if choose Disney+ as my reward for upgrading that I would get another 6 months, meaning I would be charged in August 2021. When I choose Disney+ I got a message to say it is ready to use but when I checked the renewal date it still says February 2021. After reading the terms and conditions I now realise that you can only claim Disney+ once. Unfortunate but OK. The problem I have now though is that My o2 has registered me claiming my reward today on Disney+ but it’s basically wasted as I already had it. If I had of known this I would have chosen a different reward!
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MI5
Level 94: Supreme
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Registered:

@Higgins94 

You could have used a different email address for another free 6 months.

Call customer service to see if they will cancel and reset the one you refeemed today so you can do it again.

Numbers here Guide: Coronavirus Community Help and Support 

Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Higgins94
Level 1: Joiner
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Registered:
Sorry dumb question but how would I use a different email? I just redeemed the extra on my o2 and it just said thanks Disney+ is now ready to use and that’s it.
No code or anything. How did it work the first time I can’t remember what happened
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MI5
Level 94: Supreme
  • 127555 Posts
  • 614 Topics
  • 22191 Solutions
Registered:

@Higgins94 

Use a different email address when you register on Disney site.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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