O2 connect only EDGE, TESCO Connect LTE

[PatrYKo7]

Hello, I need help for two days, my card connects only to 2G, EDGE, I MOVED THE CARD TO ANOTHER PHONE and it's the same. I checked the new Tesco card that uses your network, And it connects to LTE normally. Can You help me 

[Bambino]

@PatrYKo7 This is not O2. This is a customer community. You may have a faulty sim. The only help we can offer to help you with network issues is to point you to these guides:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

Wifi and 4G Calling explained | O2

[PatrYKo7]

I just topped up my card on Wednesday. And it works until late Thursday evening. Will it be possible to transfer the package to a new one SIM card? Because I feel bad wasting 20gbp.Thank you for the links, but I've tried and checked everything.

[Bambino]

@PatrYKo7 Easiest thing to do is call into an O2 store if you have one nearby and they will swap your package onto a new SIM. Be sure to bring photo ID with you.

[PatrYKo7]

Great Bambino, thank you for your help. I'll be in England soon, so I'll go to the o2 facility and do that. Have a nice day .

[Oxonian]

@PatrYKo7 

Details of the location of O2 retail stores here :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

[PatrYKo7]

Hey, again. I wake up in the morning and see LTE on my phone, and the internet is working. Very interesting. And I thought the card was dead. 

[pgn]

Perhaps a local mast issue? Or less people using it at this time of the morning on a Sunday?