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O2 app and account

Aaron25
Level 1: Joiner
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I recently upgraded my phone and I can access my o2 online but not through the app the other issue is that when I click on my details its sending a security number to a mobile number I've never owned
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MI5
Level 94: Supreme
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@Aaron25 

Sounds like you need to call customer service to reset your account but you could try deleting, rebooting and reinstalling the app first. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121878 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Aaron25 

Sounds like you need to call customer service to reset your account but you could try deleting, rebooting and reinstalling the app first. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martin-O2
Community Manager
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@Aaron25 did you get a chance to speak to customer services about this one and if so how did it go? 

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