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O2 Extras

PJSL
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I am a recent customer on a 10GB data, unlimited calls and texts deal. When I signed up it stated on the page Disney + on is for six months or if you are not ready to pick now you can select later in the My O2 app. As I was in a rush I did not choose at the time but now I go into the app it only states £2 discount if I sign up to Disney. I have gone through ordering the sim again on the same deal and taken a screenshot of the page where it stated six months on us. Can anyone from O2 help?
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Cleoriff
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@PJSL 

It has to be chosen within 28 days of taking out your new tariff or contract.

Guide: Adding and removing O2 Extras  

Veritas Numquam Perit

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PJSL
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Thanks for the reply. However I did not get an email about extras and I have only been with O2 for just over three weeks. All I have is £2 discount.
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Cleoriff
Level 94: Supreme
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@PJSL 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@PJSL 

I'll ask 

@O2Lisa to help in the morning..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Morning guys smiling

Thanks for the tag @MI5, I'll message you privately @PJSL and get this looked in to for you smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
Level 94: Supreme
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Morning slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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