Not paper free bills

[Sian94]

Hi,

Please can you help me by sending my phone bills to my registered address. I would like not go paper free bills anymore.

Many Thanks   

Sian Knights

[pgn · Accepted solution]

Hi @Sian94 - This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is around 8:15 am. 

Or you can reach out to O2 Social Media Team, links just below this post.

Also it is worth pointing out you can print your bills from MyO2: Guide: How do I get to the 'Download Bill' page? 

Good luck.

[MI5]

@Sian94 

O2 will charge you every month to receive a paper bill in the post but you can download and print them yourself for free by following this guide Guide: How do I get to the 'Download Bill' page?