@Iano61
Did you upgrade or take a new one with a different number.
An upgrade is as @jonsie says, but if a new contract you will need to cancel or migrate your number.
Guide: Migration & porting into O2
Guide: Cancelling Your Contract
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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