Need to receive a text to use sim swap,but I can't receive texts because I haven't activated my SIM,

[Yryehdhfkgkf]

Title. I just upgraded my phone since my old phone stopped getting a signal. My new phone isn't getting a signal either, so I assume I need to use the SIM swap. Problem is it needs to send me a verification code to my number, which I cannot access since I can't get a signal.. I'm stuck. Is there anything I can do? I was on a call to customer service but it fng cut out! I really don't fancy spending another hour on hold just to be hung up on. This has been an unbelievably frustrating experience, I just want a working phone!!

[madasaf1sh]

@Yryehdhfkgkf 

The only way to do it is via the phone, and if the team are busy then they are busy then you will need to hang on im afraid, and betwen 5 and 8 is one of the busiest times to call customer services (in any company). 

The best time to call is around 8am in the morning, as the call centre opens.

[MI5 · Accepted solution]

@Yryehdhfkgkf 

Put your old sim in the new phone to start the process Guide: Sim Swap: a mini guide 2017 update