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Need to know what’s happening with my order??

Abra134
Level 1: Joiner
  • 1 Posts
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I placed an order for a brand new iPhone 13 and a contract along with it. I received an email saying that my order was under review from the credit team and that I should be emailed back within 24 hours. I wasn’t. And now 02 have taken £30 out of my bank account for the initial payment with no update on whether or not I’m receiving the phone and I am supposed to be picking it up from O2 store tomorrow. The order number is (REMOVED)

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Enlli
Level 66: Unequalled
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This is a customer to customer forum

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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